Get answers to common
questions about
our products and services.

Chinese supplying channels are really complex that quite difficult for foreigner companies to understand, due to the strong manufacturing ability and rich supplying resources here, the complexity of “Why the other company can offer so cheap price” is not easy to understand, and even not easy to explain, such as the manufacturers’ introduction, the prices differece caused by different quality of products, different scopes of supply, different source of components etc. As a new generation Chinese company, SinoMac collecting all kinds of cases to show the difference to global customers, we always stay honest, and follows high transparency style of communication. SinoMac do believe “Our friendship lasts though our deal fails”, we show all the reliaties to all customers, and we don’t cares the result of deal, but cares the value we created…

Leam more about
partnerships, orders, and
business opportunities.

There are dozens of questions from customers about price, discount, authorization, shipping, insurance, packing, certificates etc. To make both customers and SinoMac’s business simplier, we collecting all questions in this category, customers can find out all related answers easily to improve working efficient. For sure, SinoMac welcome all customers to contact us if you didn’t find your questions in this list, this will help SinoMac and our future customers, and your questions will be added into this category if its a common question…

Find information about
policies,processes,and
management.

How can you guarantee the quality of our products? How do you provide after-sales services to us? How can I trust SinoMac is our right supplying partner? The questions about process and management also comes to SinoMac quite often, our TSIF system ensuring us the high standard delivery on every single order, our TSIF system securit the delivery of goods from the begining of the order to the complishment of commissioning, we cares every customers all the time. Our 123R after-sales service system relieve all customers worries about after-sales services. There is no company can guarantee 0 defective rate on their products, SinoMac also can’t guarantee that, but we take fully responsibility on the possible defective and doing our best to provide solutions for customers. In any bad cases, we also actively helping customer to make up their losses as much as we can…

Explore Training Programs
And Support For Your
Team.

Can SinoMac provide after-sales training? Can SinoMac provide sales traing support? What other training services SinoMac can provide? Training requirements are quite common from SinoMac’s customers, by working together with our manufacturing partners, SinoMac able to provide professional training services from installation training, commissioning training, after-sales service training for our partners. Regarding with business and management, SinoMac is also actively with providing training services including online marketing training, video marketing training and management system training. SinoMac believe training making both customers and SinoMac growing together, and the most enjoyful part of our business is the process of learning and growing together with all business partner all around the world…